Skip the wait.
Keep your place.
theline lets members join the queue from their phone, book a time, and arrive when they're nearly up. Branch teams call, serve and transfer customers from one console, and managers see every branch as it happens.
From SocialCastJA, for banks, credit unions and financial service institutions in Jamaica and across the Caribbean.
Harbour Credit Union
Half Way Tree · Member services
A-042
6 people ahead of you
- Estimated wait
- 18–25 min
- Check in
- Scan the QR code at the branch door when you arrive.
For customers, the wait happens wherever they like.
Walk-in, remote and appointment customers share one fair queue, so nobody loses their place for choosing a different way in.
Step 1: Join from anywhere
Pick the branch and service on your phone. No app download and no account.
Step 2: Get a live ticket
Your number, your place in line and an honest wait range that updates on its own.
Step 3: Arrive and check in
Scan the QR code at the branch, or a greeter checks you in at reception.
Step 4: Hear your number
A text or email when you're close, then your counter on the lobby screen.
A console tellers can run all day without thinking about it.
One large action at a time: call next, start, complete. Recall, transfer and no-show are a click away, with a confirmation only where a mistake would be hard to undo.
- Two officers can never call the same customer, even on the same click.
- Transfers keep the customer's original place in the next queue.
- Reception issues walk-in tickets into the same queue as remote customers.
B-017
Account enquiry
9 waiting for your services · longest wait 14 min
Median wait today, against a 15-minute target
Illustrative figures.
Managers see the floor, not just yesterday's report.
The branch command centre shows who's waiting, who's serving and where service targets are slipping. Head office compares branches by median and 90th-percentile wait, demand and no-shows.
- Open or close services and counters, or pause remote joining, with the reason recorded.
- Every metric has a written formula, so branches are compared on the same terms.
- Staff are never ranked on service time alone.
Built to pass your security review.
theline is designed around OWASP verification standards and the Jamaica Data Protection Act. Formal compliance is confirmed with each institution through its own review.
Each institution kept apart
Institution data is separated in the application and again in the database itself.
Two-step sign-in for privileged roles
Administrators, managers, supervisors and auditors confirm each sign-in with an authenticator app.
A reason for every sensitive change
Role changes, overrides and policy edits are written to an audit log that can't be edited.
Nothing personal on the lobby screen
Displays show ticket numbers and counters only. Contact details are stored separately and encrypted.
Fair priority
Priority follows rules your institution approves, never wealth or creditworthiness.
Keeps working on a bad connection
Live screens fall back to regular refreshes, and the queue never depends on text messages getting through.
Running a pilot branch?
Pilot staff sign in with the work email their institution administrator set up. Your institution's branding and branches are ready when you arrive.